Privacy Policy

This Privacy Policy explains how Slotastic Casino may collect, use, store and protect information when you visit the website, create an account, play games or contact support. It is intended for players in Australia and should be read together with any applicable website terms and responsible gambling information.

Slotastic Casino is operated by Orange Consultants Ltd., registered in the British Virgin Islands, and holds a gaming licence issued by the Curaçao authority.

Information we may collect

Slotastic Casino collects information that is needed to provide online casino services, maintain account security and meet applicable legal and operational requirements. The information collected can vary depending on how you use the website, the services you request and the checks that may apply to your account.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential information, username, contact details and account preferences. We may also keep records of communications, support requests, complaints and other information you provide when dealing with Slotastic Casino.

Verification information

To help confirm identity, age, location or eligibility, we may request verification information and documents. This may include identity documents, proof of address, information about the source or use of funds, and other details needed for account security, responsible gambling processes, anti-fraud checks or legal compliance. Verification material should only be provided through the channels or processes made available by the website.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, refunds and other account transactions. Payment providers may process payment details on our behalf or independently under their own privacy terms. Slotastic Casino may receive confirmation, status and transaction information needed to operate the account, resolve payment issues and maintain accurate records. We do not need to retain full payment card details where they are handled directly by a payment provider.

Device, usage and cookie data

When you use the website, technical information may be collected, including your IP address, browser type, device information, operating system, language settings, approximate location, pages viewed, session activity and security events. We may also use cookies and similar technologies to remember settings, keep the website working, understand how the website is used and support security or marketing activities where permitted.

Information you submit when creating or using an account.
Information generated by gameplay, transactions and account activity.
Information provided by payment, identity verification, security or service providers.
Technical and device information collected when you visit or use the website.
Information you provide when contacting support or exercising a privacy right.

How and why information is used

Personal information is used only for purposes connected with operating, securing and improving the website and services, or where its use is otherwise permitted or required. Depending on the circumstances, Slotastic Casino may use information for the following purposes:

Creating, administering and maintaining your player account.
Processing deposits, withdrawals, payments, wagers and other transactions.
Providing games, account features, customer support and requested services.
Confirming identity, age, account information and eligibility.
Carrying out anti-fraud, anti-money-laundering, security and risk checks.
Detecting unauthorised access, suspicious activity, technical abuse or attempts to manipulate the website.
Understanding website use, diagnosing errors and improving performance, content and functionality.
Managing responsible gambling processes and responding to player safety concerns.
Sending service communications, including account, security, transaction and policy updates.
Sending promotional communications where permitted and where you have provided consent or another lawful basis applies.
Meeting record-keeping, reporting and other legal or regulatory obligations.
Handling disputes, complaints, investigations and requests from authorised bodies.

Where information is used for marketing, you can choose not to receive promotional messages. Service and security communications may still be sent when they are necessary to manage your account or provide important information.

Sharing information

Information may be shared with service providers that help operate the website, such as payment processors, identity and verification services, technology providers, customer support services, fraud prevention providers and security specialists. These providers should receive information needed for their agreed functions and may handle it under their own privacy terms where applicable.

Information may also be disclosed where necessary to protect players, the website or other people; investigate suspected fraud or unlawful activity; enforce applicable terms; process a transaction; or respond to a lawful request. If business operations, systems or services change, information may be transferred as part of that change subject to applicable privacy requirements.

Cookies, security and retention

Cookies

Cookies are small files or similar technologies stored on your device when you use a website. Some cookies are necessary for core functions, such as logging in, maintaining a secure session and remembering choices. Other cookies may help us understand website traffic, improve services or support relevant communications.

You can manage or block cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or some preferences may not be saved. Browser controls may not remove information already used for purposes that are independent of cookies.

Security

Reasonable administrative, technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee complete security. You are responsible for keeping your login details confidential, using a secure device and notifying support if you believe your account or information has been compromised.

Storage and retention

Personal information may be stored by Slotastic Casino and by service providers in systems located in Australia or other countries, depending on the services used and the way those providers operate. Appropriate steps may be taken to protect information when it is handled by providers or across borders.

Information is kept for as long as it is reasonably needed for the purposes described in this Policy, including account administration, security, dispute handling and service improvement. Some records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and contacting us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that is no longer required, and withdrawing consent to marketing communications.

How to make a request

To exercise a privacy right or ask a question about the handling of your information, contact support@slotastic-casino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where a request involves account information or sensitive documents.

For access, ask for a copy or summary of the personal information held about you.
For correction, identify the information that is inaccurate, incomplete or out of date and provide the correct details where appropriate.
For deletion, explain which information you want removed. Deletion may not be possible where records must be kept for legal, security, dispute or transaction purposes.
To withdraw marketing consent, state that you no longer wish to receive promotional communications. You may also use an unsubscribe option included in a marketing message where available.

We aim to handle privacy requests within a reasonable timeframe. The response may depend on the nature of the request, the information involved, verification requirements and any legal or operational reason to retain or continue using particular records. If we cannot fully comply, we will generally explain the reason where permitted.

Changes to this Privacy Policy

This Privacy Policy may be updated when the website, services, privacy practices or applicable requirements change. The latest version will be made available on the website. You should review this page from time to time, especially before using the website or providing new information. Continued use after an update may indicate that you have read the revised Policy, subject to any consent requirements that apply.